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Understand the Terms That Govern Your Account

Everything that shapes how your account works on gghoki — from how we handle your data to how disputes are managed — is set out here. Access and eligibility depend on local law and are available where your region permits.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet UseEligibility by RegionContact Rights

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What These Terms Actually Cover

gghoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account holder who accesses gghoki where local law permits. They cover how your account is created and closed, how transactions via DANA, OVO, and GoPay are processed and recorded, and what obligations both you and we carry during that relationship. When

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you link a local e-wallet — DANA, OVO, or GoPay — your wallet provider's own terms also apply alongside ours; we do not override those. Our terms are written to reflect Indonesia's digital payment environment and the account flows that come with it. Changes to these
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terms are communicated through your registered account contact before they take effect. Continued use of your account after that notice means you accept the updated terms. If any section of these terms conflicts with applicable local law, that local law applies and the relevant section is
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adjusted accordingly. We do not make legal certainty claims about jurisdictions we cannot confirm. If you have a question about a specific clause, reach the policy team through the account support channel before acting on an assumption. Your account data, transaction history, and wallet linkage details
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are retained in line with the data retention policy described in the trust section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Reach Us on Legal or Account Questions

Team online

Account Support Chat

For questions about your account terms, wallet linkage with DANA, OVO, or GoPay, or any clause you need clarified, open the live chat from your account dashboard. Available around the clock.

Policy Email Channel

Send a written request to our policy team for data access, account history, or formal legal queries. We respond to policy emails within the timeframe stated in your account terms.

Indonesia Support Line

Indonesia-based support handles account disputes, wallet verification questions, and eligibility queries from players in Batam, Bandar Lampung, and other supported regions.

ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account security is managed through layered access controls — login via OTP, session timeouts on inactive devices, and wallet verification steps before any withdrawal is processed. We do not share your personal data or transaction records with third parties outside the scope defined in our data policy. If you want to know what data we hold, you can request a summary through the policy email channel.

Data Retention

Transaction records, including DANA, OVO, and GoPay deposits and withdrawals, are retained for the period required by our data policy and applicable local obligations. You may request a summary at any time.

Cookie Use

We use session cookies to keep your account active across pages and preference cookies to remember your wallet selection. You can adjust cookie settings in your browser at any time without losing your account.

Account Access Control

Each login requires OTP verification to your registered mobile number. If you believe your account has been accessed without your knowledge, contact support immediately to freeze the session.

Data Change Requests

To update your registered email, mobile number, or linked wallet details — DANA, OVO, or GoPay — submit a verified request through account support. Changes take effect after identity confirmation.

Common Legal Questions About Your Account

These are the questions we hear most often about account terms, data rights, and how our policies work in practice. If your question is not here, the policy email channel is the right place to ask.

These terms apply to anyone who opens and uses an account on gghoki where local law in their region permits access. Eligibility depends on local law and the region you are accessing from.

Yes. Send a written request through the policy email channel. We will confirm what data is held, including transaction history linked to your DANA, OVO, or GoPay wallet, within the timeframe in your account terms.

After account closure, data is retained for the period required by our data retention policy and any applicable local obligations. After that period, personal data is deleted or anonymised per our policy.

We notify you of material changes to these terms through your registered contact before the new version takes effect. Continued account use after that notice means you accept the updated terms.

When you use DANA, OVO, or GoPay on your account, those providers' own terms apply to the wallet side of the transaction. Our terms cover the account side. Both sets of terms apply in parallel.

Open a dispute through the account support chat with your transaction reference number. For wallet-side issues — DANA, OVO, or GoPay — you may also need to raise the dispute directly with your wallet provider.

Understand the Terms That Govern Your Account

Reach Us on Legal or Account Questions

Account Support Chat

Policy Email Channel

Indonesia Support Line

How We Handle Your Data and Account Security

Data Retention

Cookie Use

Account Access Control

Data Change Requests

Common Legal Questions About Your Account

01 Who do these terms apply to?

02 Can I request a copy of the data gghoki holds on my account?

03 What happens to my data if I close my account?

04 Do your terms change, and how will I know?

05 How do wallet terms from DANA, OVO, or GoPay interact with your terms?

06 How do I dispute a charge or transaction on my account?

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