Reference

Read Our Terms Before You Open an Account

These terms set out the rules for using your gghoki account — what you agree to when you register, how payments via DANA, OVO, and GoPay are handled, and what happens if something goes wrong.

Account eligibility rulesDANA, OVO, GoPay payment termsAccess subject to local lawAccount suspension policyContact path for disputes

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HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We take the handling of your account data seriously. Here is how the key areas of these terms work in practice — from how we store your information to who you contact if you need a change made.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.

Account Security Every account login goes through OTP verification tied to your registered number. If you notice activity you did not authorise, lock your account immediately via the security settings page.

Requesting Changes To update registered details — including your linked DANA, OVO, or GoPay wallet number — contact our support team with the relevant identity documents. Changes are reviewed before being applied.

Dispute Contact Path If you believe a term has been applied incorrectly to your account, raise a dispute via live chat or email. We review each case against the version of the terms active at the time of the event.

REACH OUR TEAM

Get Help With Your Account Terms

What These Terms Cover for Your Account

gghoki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on gghoki, you confirm you have read and agree to these terms in full. Eligibility is your responsibility — you must be of eligible age and in a region where access is permitted under local law. We reserve the right to suspend

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or close any account found to be in breach of these conditions without prior notice. Payments made through DANA, OVO, or GoPay are subject to the processing rules of those platforms in addition to our own. Deposits are credited once your e-wallet transfer is confirmed on
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our end. Withdrawal requests go through an identity verification step before funds are released — this step protects your account from unauthorised access. If a transaction cannot be verified, we will contact you through the registered account channel. We may update these terms at any time.
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When we do, the revised version goes live on this page. Continuing to use your account after an update means you accept the new terms. If you disagree with a change, you can close your account by contacting our support team. Players in Bandar Lampung and
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other supported Indonesia regions follow the same account terms as all other users on the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account and payments. If your question is not here, our support team can walk you through it directly.

You agree to use your account only in regions where access is permitted, to provide accurate registration details, and to follow the payment and conduct rules set out on this page.

Yes. We update these terms when needed. The updated version replaces the previous one as soon as it is published here. Using your account after a change means you accept the revised terms.

Contact support via live chat with your transfer receipt. Our team checks the transaction log against your wallet reference and resolves the discrepancy, usually within the same session.

Verification is required before funds leave your account to confirm the receiving wallet — GoPay, OVO, or DANA — matches the one registered on your account. This step protects against unauthorised withdrawals.

Send a request via our support email with your registered account details. We process account closure and data summary requests according to the terms active at the time of your request.

Raise a dispute through live chat or email. Our team reviews the relevant account activity against the terms that were in force at that time and provides a written response.

Read Our Terms Before You Open an Account

Account Security and Your Rights Under These Terms

Get Help With Your Account Terms

Common Questions About These Terms

01 What do I agree to when I open a gghoki account?

02 Can gghoki change these terms after I register?

03 What happens if my DANA or OVO deposit is not credited?

04 Why is my withdrawal being held for verification?

05 How do I close my account or request my data?

06 What if I think a term was applied incorrectly to my account?

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